For several decades, the Gallup Organization has reported about three types of employees. In their latest ˆState of the American Workplace” report, about a third of the American workers are engaged in their work. So what about the other two-thirds. Who are they? How do they show up? What can be done to correct this?
To give you an overview, here are three categories of workers defined by Gallup.
- Engaged workers show up differently at work – do things with enthusiasm, connected to their work, their work supports their passion, perform to what they do well, and their company promotes them and the work they do. They are innovative and will profoundly drive your business forward.
- Actively Dis-Engaged workers can sabotage your organization. They are distractors from what is needed, unhappy with the work they do while acting out in work situations, and disrupt what is valued in your organization. They undermine positive work habits and innovative thinking, causing tension within the work force.
- Non-Engaged workers are hard to spot. They fulfill their responsibility, though nothing more. They are uninspired and not motivated to grow, just moving through the day — meaningless. Their interest and vision for the future is mostly non-existent.
Converting non-engaged workers into engaged workers is an effective strategy which leads to long-term growth. It provides the opportunity to improve performance, personal involvement and profitability.
Developing an engaged workforce reduces personnel and staff turnover, shrinkage, safety incidents and defective quality/services while increaseing customer satisfaction, productivity, sales and profitability.
Are you managing people? If so, does any of the information above resonate with you? In the next several articles, we will explore some ideas on best practices to address workforce issues you may be experiencing.
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